Responsible management of licensed premises
Some businesses are more likely to cause violence and disorder, and in such businesses, the premises licence holder is responsible for establishing policies to solve these problems. The success of these policies depends on the license holder’s personal and social abilities, life experience and human relations. The “problem solving” skills of the license holder are very important here.
Early identification and early intervention
Violent incidents do not start suddenly and for no reason. As a result of the last drop of the glass overflows and undesirable events arise. Therefore, the individual responsible person must constantly monitor customers. In this way, he can prevent conflict that is about to begin by acting early and with an appropriate style.
Knowing the customers and the area
The personal license holder should know his customers and establish respectful relationships with them. Thus, customers also feel that they are valued and a controlled environment is provided without hurting the customer.
Avoiding personalizing
In cases such as refusal to serve, the licence holder should not present the incident as a personal incident, but must show professional and legal reasons to the other person. For example, when a person under the legal age requests an alcoholic beverage, you can say that you cannot legally give them alcohol-containing beverages, otherwise your personal licence will be revoked.
Isolating troublemakers from groups
It is necessary to talk with people who cause problems separately from their friends. Generally speaking in person is more effective and sometimes aggressive attitudes from people spoken to in front of their friends can be encountered.
Effective Service
Careful service at all times, but especially for customers’ last orders, avoids frustration and agression. If the empty glasses and bottles are removed immediately, their uncontrolled use as a weapon will be prevented.
Creating a balanced social mix
A balanced social mix should be created by providing a family friendly environment, such as offering food and non-alcoholic beverages, and offering tea and coffee.
Supporting reasonable alcohol consumption
Only by conducting responsible alcohol promotions should encourage reasonable alcohol consumption. It is necessary not to encourage excessive alcohol consumption and to encourage controlled drinking within social responsibility.
